Customer Survey

The efficiency and politeness of the person who dealt with your call when you rang Severn Veterinary Centre:

Excellent
Good
Fair
Dissatisfied

The way you were treated by the receptionist/nursing staff when you arrived:

Excellent
Good
Fair
Dissatisfied

How long did you wait to be seen by the vet?

I went straight through
5 - 10 mins
10 - 20 mins
20 - 30 mins
More than 30 mins

The cleanliness, comfort and lack of odours:

Excellent
Good
Fair
Dissatisfied

The friendliness, patience and politeness of the vet:

Excellent
Good
Fair
Dissatisfied

The way the vet explained about your pet's condition and treatment:

Excellent
Good
Fair
Dissatisfied

I am aware that Severn Veterinary Centre provides the following:

One full time Veterinary Surgeon
Identichip and registration
Fully equipped operating room
Hospitalisation facilities for seriously ill pets
In-house laboratory facilities
X-ray equipment
Prescription and life stage diets
Telephonic electrocardiographic (ECG) service
Certification for Pet Passports and export of Pets
Flea and worm treatments

A member of staff has given me advice about:

Vaccination
Pet nutrition
Dog training
Worming
Breeding or Neutering
Flea control on pet and in home
Pet insurance

I consider that Severn Veterinary Centre provides a professional service and represents good value for money:

Yes
Maybe
No

I am likely to return and recommend Severn Veterinary Centre to my friends:

Yes
Maybe
No

Was there one person in particular that made a difference to your visit to Severn Veterinary Centre?

Any further comments or suggestions?

What is your name? (Optional)

What is your e-mail address? (Optional)

What is your pet's name?